Delivery Info and Webstore Terms and Conditions

Terms and Conditions and Delivery Info (updated April 2020)

PLACING AN ORDER:

Orders will currently be sent within five (5) working days from ordering, apart from bank holidays.This may change at a short notice depending on the Covid-19 situation.

The normal method of posting within UK is Royal Mail 1st class for letters and large letters, and standard RM 48hr service for parcels. Letters and large letters are not send tracked, but you can select a recorded service for letters at the checkout, at an additional cost.

I post overseas to most destinations by the cheapest method available via Royal Mail, which is standard airmail – the delivery time ranges from 3-30 days depending on your location. Please keep this in mind when ordering. If you need an upgraded or trackable delivery, please contact me prior to placing an order. Parcels over 2kg will be shipped by a courier, and I will need a contact telephone number for these orders.

PLEASE NOTE: during covid-19 pandemic I am currently only posting to the US and will post all orders as tracked airmail. This is a premium service, so more expensive but it is the only way to ensure you will get your order. Please note that I am not responsible for any delays to orders due to postal services, or countries’ customs procedures.

RETURNS:

Within UK and EU, you have 30 days to return your order, as long as you notify me within 14 days after ordering that you wish to do so. Return postage is payable by the customer and will not be refunded. Returned items have to be in unused, re-sellable condition, otherwise a refund will be refused. Any international tax or customs duties is the responsibility of the buyer. I will request a refund, using your original method of payment, once the item has been returned, and it will take up to 5 working days for you to receive the refund.

​Because of the nature of these items, I cannot accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

ORDER PROCESS:

During the order process, I will keep you updated about your order via email, during and after the order. I will not use your details for any other purpose, unless you have given me permission to do so. 

If you would like to join my mailing list, for news and special offers, please use the form on my website to add your details to my database. You can unsubscribe from the mailing list at any time.

FINALLY

I make products that I love and hope you love in return. If you have any problems before, during or after placing an order, please contact me at info@heidivilkman.com so I can help you – I want you to be happy with your purchase!

COPYRIGHT:

​All designs, photos and art work on this website is copyrighted to Heidi Vilkman. Purchasing a product or art work does not transfer copyright.

These terms may change without further notice, by placing an order on my website, you agree to these terms and conditions.